Terms & Conditions

Effective from: 01/01/2025

These Terms & Conditions apply to all services provided by Spotty Media Ltd (“we”, “us”, “our”) to any individual, business or organisation (“you”, “your”, “the client”).

By engaging our services, you agree to be bound by the terms outlined below.

1. Scope of Services

We offer digital marketing and creative services including, but not limited to:

• Website design and development
• SEO
• Social media management
• PR and media relations
• Content creation
• Paid advertising
• Consultancy

Each project or retainer will be governed by a separate contract that outlines the specific scope, deliverables, term, and fees.

2. Contracts & Retainers

All work is undertaken via written contract. This will outline:

• The nature of the services
• Project timeline or retainer term (e.g. 3, 6, or 12 months)
• Deliverables
• Fees and payment schedule
• Termination and cancellation clauses

For marketing and social media retainers, the agreed term will be fixed unless otherwise agreed in writing.

3. Payment Terms

• Standard payment terms are 30 days from the date of invoice.
• For larger projects (e.g. website builds), a 50% deposit may be required upfront, with the remaining balance due upon completion.
• Late payments may incur interest charges in line with the Late Payment of Commercial Debts (Interest) Act 1998.
• All services are invoiced and payable via bank transfer or direct debit. We do not take payment via our website.

4. Ownership & Intellectual Property

• All work remains the property of Spotty Media until full payment is received.
• Upon receipt of full payment, ownership of the final deliverables (excluding third-party software, plugins, stock assets, or templates) will transfer to the client.
• We reserve the right to showcase completed work in our portfolio, unless otherwise agreed in writing.

5. Client Responsibilities

• You agree to provide all necessary materials, access, approvals and information in a timely manner to allow us to deliver our services effectively.
• Delays in feedback, sign-off, or provision of assets may affect timelines and project delivery.
• You are responsible for ensuring the accuracy and legality of any content, imagery or assets you provide.

6. Disclaimers & Limitations

• While we aim to deliver results that positively impact your brand, we do not guarantee specific outcomes (e.g. search rankings, traffic, engagement or revenue) due to the nature of digital marketing.
• We are not responsible for disruptions caused by third-party platforms, providers, or technologies (e.g. social media channels, hosting providers, plugin failures).
• We will not be liable for any indirect, special, or consequential damages arising out of or in connection with the use of our services.

7. Support & Maintenance

Ongoing support, website maintenance, and updates are only provided where a separate support package has been agreed and contracted.

One-off project work does not include post-launch support unless otherwise specified.

8. Confidentiality

Both parties agree to keep all confidential information, trade secrets and sensitive business information disclosed during the project strictly confidential and not to disclose it to any third party without prior written consent.

9. Termination

• Each contract will outline specific termination terms.
• Unless otherwise agreed, retainers are for fixed terms and not cancellable mid-term except in the event of a material breach.
• If a project is paused or cancelled by the client after work has commenced, all completed work to date will be invoiced and payable.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact

If you have any questions about these Terms, please get in touch with us.